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- Case Study — Warehouse Security
4 Break-In Attempts Stopped. Insurance Costs Cut.
A Tarneit logistics company had suffered two costly break-ins before calling SGS. We deployed night guards and mobile patrols — intercepted four more attempts in 30 days, and helped the client negotiate a reduced insurance premium within 60 days.
4
Break-ins intercepted
0$
Stock lost post-deployment
18%
Insurance premium reduction
30
Days to first intercept
Client Overview
A Tarneit Logistics Warehouse Losing Inventory Every Month
Our client operated a 4,200sqm logistics and distribution warehouse in Tarneit’s industrial estate — storing high-value electronics, tools, and imported goods for three wholesale clients. With $1.8 million in stock on-site at any given time and a facility operating on skeleton staff after 5PM, the warehouse had become a recurring target.
Two confirmed break-ins in the six months prior to contacting SGS had resulted in $67,000 in stolen inventory. Their insurer had written formally to advise that a third claim within 12 months would trigger a policy review — and a likely premium increase of 30% or more. The warehouse manager contacted SGS the same afternoon the insurer’s letter arrived.
Industry
Logistics & Distribution
Stock Value
~$1.8M on-site
Services
Night + Mobile Patrol
Location
Tarneit, VIC 3029
Duration
90 days
Facility Size
4,200 sqm warehouse
The State of the Warehouse Before SGS
- Two break-ins had already occurred. The insurer was watching. Yet the facility had almost no active security in place:
- No overnight security presence — site unmonitored from 5PM to 7AM
- Perimeter fencing had two gaps identified near the rear loading dock
- CCTV system was 8 years old — footage too low-resolution to identify suspects
- No alarm monitoring service — previous alarm went off for 40 minutes unattended
- Loading dock door left unlocked overnight on at least two recorded occasions
- $67,000 in electronics and tools stolen across two incidents — no arrests made
- Insurer formally flagged risk — third claim could trigger 30% premium increase
On-Site Security — What SGS Deployed
Our Solution
Layered Overnight Protection — Designed for High-Value Industrial Sites
Night Duty Guard — 5PM to 7AM
One licensed SGS night guard stationed on-site for the full overnight window, 7 nights a week. Responsible for access control, alarm response, loading dock sign-off, and hourly internal perimeter walks with logged timestamps.
End-of-Day Security Checklist
SGS introduced a nightly lock-up checklist for the day shift team — covering all roller doors, loading dock access points, side gates, and alarm activation. The night guard co-signed the checklist on arrival, creating documented accountability for the first time.
Alarm Response Protocol Established
SGS established a direct alarm response protocol — any triggered alarm reached the on-site night guard and the SGS 24/7 operations line simultaneously. Average alarm acknowledgement time: under 90 seconds. Previously: 40+ minutes unattended.
Mobile Patrol Unit — 4 Sweeps Per Night
An SGS mobile patrol vehicle performed 4 randomised drive-through perimeter sweeps per night — at unpredictable intervals to prevent patterns being identified. Each sweep was logged with GPS timestamp and reported in the weekly summary.
Perimeter Fence Vulnerability Report
During the initial site audit, SGS identified two gaps in the rear perimeter fence near the loading dock. A formal written report was submitted to management within 24 hours. Both gaps were sealed by the client's facilities team within the first week.
Weekly Incident Report to Insurer
At the client's request, SGS provided weekly written security reports — documenting patrols, incidents, intercepts, and access logs. This documentation was submitted directly to the insurer as evidence of active risk mitigation, supporting the premium renegotiation at 60 days.
Night-by-Night Record
Every Intercept. Every Incident. Fully Documented.
- Security incident log — first 30 days of deployment
Planning Over the first 30 days, SGS guards intercepted four separate break-in attempts — all at night, all at or near the rear loading dock. Every incident was logged, photographed where possible, and reported to Victoria Police and the client's insurer within 24 hours.
02:14AM
Individual observed cutting zip ties on rear fence gap. Guard approached and challenged. Individual fled on foot. Police notified. Fence gap formally reported to management next morning.
Deterred
11:48PM
Mobile patrol unit observed a parked van with lights off near rear loading dock — no plates visible. Patrol guard radioed static guard; both responded. Van departed before officers reached the dock. Logged and reported to police.
Deterred
01:33AM
Two individuals attempted entry through the (now patched) rear fence corner. Guard intercepted at approximately 4 metres inside the perimeter. Police attended. Both individuals detained and later charged with attempted burglary.
Arrested
03:07AM
Alarm triggered at roller door 3 — door found to have been tampered with externally. Guard on scene within 70 seconds. No entry achieved. Police notified. Roller door mechanism inspected and repaired following morning.
Stopped
Ongoing
No further break-in attempts recorded. Nightly patrols and weekly security reports continued. Loading dock checklist completed every business day without exception. All logs submitted to insurer at 60-day review.
All Clear
—
Insurance broker contacted client following review of SGS weekly reports. Formal letter issued confirming 18% reduction in warehouse contents premium, effective next renewal cycle — citing documented active security management.
Saved
Measurable Results
The Numbers That Made the CEO Call Back
4
Break-in attempts stopped in first 30 days
$0
Inventory lost after SGS deployment
18%
Insurance premium reduction achieved at 60 days
<90s
Average alarm response time — down from 40+ minutes
$42,800
Warehouse contents insurance — with two active claims on record and a formal risk warning letter issued
$7,704
Recurring annual saving — partially offsetting the cost of SGS security deployment. Insurer noted further reductions possible at next renewal.
$35,096
18% reduction confirmed by insurer — citing SGS weekly security reports as documented evidence of active risk mitigation
Security ROI Snapshot — Year 1
How SGS investment compared to the true cost of doing nothing
Inventory stolen (pre-SGS, 6 months)
$67,000
Insurance premium saving (annual)
$7,704
Avoided third-claim premium hike (est.)
$12,840
Stock loss since SGS deployment
$0
Full Outcomes — 90-Day Review
- Zero stock lost to theft or damage during the entire SGS engagement
- Four break-in attempts intercepted — two resulting in police attendance and charges laid
- Rear perimeter fence gaps identified and sealed within the first 7 days
- Alarm response time cut from 40+ minutes to under 90 seconds
- Insurer formally confirmed 18% premium reduction at 60-day review
- End-of-day loading dock checklist adopted as permanent facility protocol
- Client signed 12-month retainer at 90-day review — and referred two neighbouring warehouse operators to SGS
"We'd lost $67,000 in six months and our insurer was about to make things worse. Within three days of calling SGS they had a guard on site and a report on my desk listing everything that was wrong with our security. In the first month they stopped four attempts — including two people who were actually arrested. And then at 60 days our broker called to say our premium was going down. That was the moment I knew we'd made the right call. They've paid for themselves twice over."
Daniel L.
Warehouse Operations Manager — Logistics & Distribution, Tarneit VIC
Why Warehouse Operators Choose SGS
Victorian-Licensed Night Guards
Free Security Audit Included
5.0 Google Rating (51 Reviews)
Weekly Written Reports for Insurers
Mobile Patrol + Static Guard Options
Deployed Within 48 Hours
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