- Case Study — Corporate Office Security
How a Point Cook Office Cut Security Incidents by 80% in 90 Days
A growing Melbourne tech firm was dealing with unauthorized access, staff safety concerns, and zero accountability. SGS deployed a concierge security and static guard solution — and transformed their workplace in under three months.
80%
Drop in reported incidents
120+
Security incidents
90
Days to full transformation
0
Unauthorized entries post-deployment
Client Overview
A 120-Person Tech Firm with a Workplace Safety Problem
Our client was a fast-growing software company operating from a two-floor commercial office in Point Cook’s business precinct. With a headcount of 120 staff, daily client visits, and a shared building with two other tenants, access control had become a persistent problem — and management was under pressure to act after a series of escalating incidents.
Staff had reported feeling unsafe at their desks. A laptop had gone missing from an unlocked floor. A former employee had entered the premises twice after their access card was supposedly deactivated. HR raised a formal workplace safety concern. The company’s CEO Mr. Sandra R. contacted SGS after reading about our corporate security services online.
Industry
Services Used
Location
Duration
Staff
The Security Failures Before SGS
A pattern of access and safety failures had built up over 14 months, none of which were formally documented or resolved:
- No visitor sign-in system — anyone could walk to any floor unchallenged
- Former employee accessed floor 2 twice after termination — access card not deactivated in time
- MacBook stolen from open-plan area — no CCTV coverage of that zone
- Staff reported feeling followed to car park on two separate occasions
- HR filed formal workplace safety concern — management had no documented response
- No emergency escalation procedure — staff didn't know who to contact during an incident
- Shared building entry — no way to distinguish between tenants' guests and unknown visitors
Inside the Engagement — What We Saw and Did
Risk Assessment
What Our Security Audit Uncovered in 48 Hours
Before a single guard was deployed, SGS conducted a full-site security audit. We walked every floor, reviewed existing access logs, assessed CCTV placement, and interviewed three members of management. Here’s what we found:
| Risk Area | Finding | Severity | SGS Action |
|---|---|---|---|
| Building Entry | Shared lobby with no visitor verification. Tailgating observed during audit walk-through. | High | Concierge guard deployed day 1 |
| Access Card System | Deactivation process taking up to 72 hours post-termination. 3 ex-employee cards still active. | High | Protocol review + IT escalation |
| CCTV Coverage | Open-plan area on floor 2 had a 14-metre blind spot. No car park camera coverage after 6PM. | High | Reported to management + patrol added |
| After-Hours Access | Cleaners had master key with no sign-in requirement or supervision protocol. | Medium | Static guard overlap during clean |
| Emergency Procedures | No documented emergency contact chain. Staff unaware of assembly point or escalation protocol. | Medium | Written procedure issued to all staff |
| Car Park Safety | Poorly lit lower car park level with no guard presence during evening staff departures. | Resolved | Evening patrol sweep added |
Our Solution
A Layered Corporate Security System — Not Just a Guard at the Door
Concierge Security Guard — Front Reception
A uniformed SGS concierge guard stationed at the front reception desk from 7:30AM to 6:30PM on all business days. Every visitor logged, every guest escorted, every unrecognised individual politely challenged. Professional, welcoming — not intimidating.
Visitor Management System Implemented
SGS introduced a structured visitor sign-in protocol — name, host staff member, purpose, time in/out. The guard managed this process daily, creating a paper trail that didn't previously exist. The first week alone identified three visitors who couldn't name a host contact.
Emergency Protocol Document Issued
SGS produced a one-page emergency protocol for all staff — who to call, assembly point, lockdown procedure, and the SGS 24/7 line. Distributed via management in week one. HR formally closed their workplace safety concern within the same week.
After-Hours Static Security Guard — Floor 2
A second SGS static guard positioned on floor 2 from 6PM to 10PM on weekdays, and 8AM to 4PM Saturdays. Monitored the open-plan area, supervised the cleaning team, and performed a sign-off sweep before locking the floor each night.
Evening Car Park Safety Patrol
SGS guards conducted a car park sweep at 5:45PM and 6:30PM each weekday — coinciding with staff departure peaks. Presence alone addressed the staff reports of feeling followed, and two instances of loitering were formally recorded and reported within the first month.
Monthly Security Report to Management
Every month, the SGS site supervisor delivered a written report to the CEO: incidents logged, visitor volumes, risk observations, and recommendations. Management had measurable data on security performance for the first time since the company was founded.
How It Unfolded
90 Days That Changed How the Office Operated
Full Security Audit Completed. Guards On-Site in 48 Hours.
Week 1 — Audit + Deployment
SGS security coordinator conducted a two-day audit of the Point Cook premises. Three critical risks were identified and escalated to the CEO immediately. A concierge guard was deployed to front reception by Thursday of the same week. HR formally acknowledged the safety concern as "under active management" within four days of SGS engagement.
Visitor System Catches Three Unverified Guests on Day 8
Week 2 — First Flags Raised
With the new visitor log in place, the concierge guard identified three walk-in visitors who could not name a host staff member when challenged. Each was politely asked to wait while the guard contacted reception. Two were legitimate but misdirected — one left without making contact. All three were formally logged. The CEO called it "the most useful security data we've ever had."
Two Car Park Loitering Reports Filed — Both Escalated to Building Management
Month 1 — Loitering Incidents Addressed
During evening car park sweeps, the SGS patrol guard observed and recorded two separate instances of unknown individuals loitering near staff vehicles after hours. Both were formally reported to the building manager and logged in the monthly security report. No confrontation occurred — the guard's visible presence was sufficient deterrent on both occasions.
Internal Staff Survey: 91% Reported Feeling Safer Than Before SGS
Month 2 — Staff Confidence Measured
At the 60-day mark, the company's HR team distributed an anonymous staff survey on workplace safety. 91% of respondents said they felt safer at work compared to before the SGS engagement. Multiple staff members specifically named the concierge guard by name and cited their professional, friendly manner as a reason they felt more comfortable in the building.
80% Reduction in Reported Incidents. Zero Unauthorised Entries. Contract Extended.
Month 3 — Results Reviewed
The 90-day review meeting with the CEO produced clear outcomes: total reported security incidents dropped from 11 in the prior quarter to just 2 — both minor and fully documented. Zero unauthorised entries were recorded in the entire 90-day window. The client extended the SGS engagement indefinitely and added a second office in Truganina to the contract.
Measurable Results
The Numbers That Matter to Event Organizers
11
2
80%
Reduction in reported security incidents
91%
Staff reported feeling safer at work
48h
From first call to guards on-site
2x
Office locations now covered by SGS
Full Outcomes After 90 Days
- Zero unauthorised entries recorded for the entire engagement period
- All three outstanding ex-employee access cards deactivated within 24 hours of audit
- HR formally closed their workplace safety concern within 7 days of SGS deployment
- 91% of staff reported feeling safer — documented via internal survey at 60 days
- Two loitering incidents identified, documented, and escalated to building management
- CEO received monthly written security reports — measurable accountability for the first time
- Contract extended and expanded to second office in Truganina
Why Melbourne Businesses Trust SGS
Victorian-Licensed Guards
Free Security Audit Included
Guards On-Site Within 48 Hours
Monthly Written Reports
Police-Checked All Personnel
5.0 Google Rating — 40+ Reviews
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