Our Location
Wyndham Vale, Victoria
Call Us
+61 434 879457
Wyndham Vale, Victoria
+61 434 879457
Secure your front desk & visitor experience with Melbourne’s leading concierge security agency. Contact Melbourne’s best Security Guards company for hiring concierge guards or get free site assessment of your premises.
Concierge security guards also known as front desk security guards, are specially trained officers who combine the duties of a traditional security guard with customer service. They greet visitors, check IDs, manage deliveries, assist with directions, monitor access points, and serve as the welcoming face of your property all while maintaining strict safety and security protocols.
They are your front line, creating warm first impressions while ensuring your premises stay protected. From corporate lobbies to luxury residences, hotels, and offices, our concierge officers deliver service that builds trust and security.
By integrating advanced security solutions with a friendly, professional demeanor, SGS Guards guarantee your property remains protected and your visitors feel valued and well cared for. When you hire concierge security guards from us, you can rest assured knowing that your Melbourne property is in safe hands.
A professional front-of-house security presence does more than greet guests as it creates confidence, order, and safety for everyone entering your space.
Creates strong first impressions: Guests feel welcome and assured when greeted by trained professionals.
Manages visitors smoothly: Only authorized staff and guests are allowed in.
Prevents security risks: Reduces chances of unauthorized access or incidents at entry points.
Provides round-the-clock coverage: Keeps your front desk active even during busy or late hours.
Upholds your brand image: Polished, uniformed officers reflect professionalism and reliability.
We provide a full suite of concierge security services tailored for business, hospitality, residential, and mixed-use buildings across Melbourne.
Warmly greet guests, verify identity, issue visitor passes, and maintain a professional front-desk presence.
Controlling entrance points, managing staff/contractor credentials, and ensuring restricted areas remain secure.
Receive deliveries safely, log or screen mail/packages, and coordinate with recipients
Regular patrols of lobby, entrance, foyer; monitoring for suspicious behaviour or security risks.
Monitor camera feeds in real time; respond immediately to alarm activations or security incidents.
Help visitors with directions, facility information, enquiries; maintain logs of visitor movements.
We have the best concierge security team in Melbourne. They represent your property with professionalism and care, understanding that every site has unique needs. That’s why we tailor our lobby security officers to match each environment.
Corporate offices and business towers – Our officers handle visitor management, access control, and assist staff with a professional approach.
Residential high-rises and apartment complexes – We ensure residents feel safe and supported with attentive 24/7 coverage.
Hotels, motels, and boutique venues – Our concierge security officers combine hospitality and security to enhance guest satisfaction.
Luxury and retail developments – We protect high-value spaces while upholding the image and standards of your brand.
Mixed-use commercial buildings – Our adaptable concierge security services maintain safety and order in busy environments.
Gated communities and private estates – We provide reliable entry control and friendly assistance to maintain peace of mind for residents.

Our services combine top-tier protection with outstanding customer service, ensuring a secure and welcoming environment. Trust our experienced team to handle all your security needs with professionalism and care.
Licensed under Victorian security laws; fully background-checked and insured.
Exceptional training in both security protocols and customer service skills.
Professional appearance, presentation, and discipline.
Local understanding: we know Melbourne’s CBD, suburbs, building norms, tenant expectations.
Flexible scheduling: day, night, weekends, events or permanent front-desk coverage.
Transparent pricing with free site assessments and tailored quotes.
Yes, Our Companies concierge guards receive and log deliveries, screen packages if needed, and notify recipients while keeping security in focus.
Absolutely every SSP’s officer is trained to respond to fire alarms, medical emergencies and evacuation procedures. We also coordinate with local emergency services when required.
Yes we offer flexible concierge security scheduling as full-time front desk, part time hours, evenings, weekends, or event-based coverage.
It depends on your services and building type. Because concierge guards perform both security and service duties, costs are higher than basic guarding. However, you get greater value through improved impression, visitor management, and reduced risk of front-desk incidents. We provide free quotes tailored to your needs.
Typically within 24-48 hours for standard coverage in Melbourne. For special requirements, larger sites, or events, timelines may vary slightly but we work fast.